Effective Date: 11 October 2024
At Keto Diet Yum (https://ketogenic.ketodietyum.us/), we strive to provide you with high-quality products and services. However, if you are not completely satisfied with your purchase, please review our refund policy below.
1. Digital Products
Due to the nature of digital products, we do not offer refunds once the product has been accessed or downloaded. If you encounter any issues with your digital purchase, please contact us at support@ketogenic.ketodietyum.us, and we will do our best to assist you.
2. Physical Products
If you purchased physical products from our site, you may request a refund under the following conditions:
- The item must be returned within 30 days of receipt.
- The item must be unused, unopened, and in its original packaging.
- You must provide proof of purchase (receipt or order confirmation).
To initiate a return, please contact our support team at support@ketogenic.ketodietyum.us to receive instructions and a return authorization.
3. Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Downloadable products
- Items marked as final sale
4. Shipping Costs
Shipping costs incurred during the purchase are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Processing Refunds
Refunds will be processed within 7-10 business days after we receive the returned item. Refunds will be credited back to the original payment method used for the purchase.
6. Exchanges
If you need to exchange a physical product for a different item, please contact us at support@ketogenic.ketodietyum.us for assistance.
7. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page, and your continued use of our website signifies your acceptance of the updated policy.
8. Contact Us
If you have any questions regarding our Refund Policy or need assistance, please reach out to us at support@ketogenic.ketodietyum.us.